Originally TRUK Listens was set up as a text based service but with 96% of the people who contacted us wanting to talk it was decided to turn this into primarally a telephone service and this was launched on 1st March 2021 with a free phone number so there is no cost to the caller. The option to WhatsApp us on the same number has been added for the people who may not want or are not in the position to talk.